Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Delivery Schedule

For UK orders your goods will usually be dispatched within 24 hours Monday to Friday and should arrive Royal Mail 1st class post, normally within 2 days*. This standard delivery service is £5.00. An optional special delivery service is also available for UK orders Monday to Friday and this service, using Royal Mail Special Delivery, should arrive, the next day*. The Special Delivery Service, which also offers itemised tracking and postal insurance, is £7.50. Delivery for most countries in the EU will be charged a standard £7.50 with a delivery aim of up to 5 days, but this price may be subject to change based on a specific location and weight, as charged by Royal Mail. If this price should change as per your order, a member of the customer services team will notify you before the order is processed to confirm that you would wish to complete it. The delivery times detailed are estimates on the basis of a full order being placed of standard items and confirmed by 2pm on a working day. Standard items refers to the standard GC Tech sock's that come in colours, black, white, navy blue, royal blue and red. Occasionally we might be out of stock of an item in your order, should this occur we will email you immediately and ask if you wish us to cancel the item from your order. There will be no additional cost to you for us dispatching items separately in this instance. If you have any special deadlines for delivery, please call or email us to let us know. Delivery times for individualised items will be quoted on a per order basis.

Privacy Policy

* The delivery estimates detailed above are based on those provided by the Royal Mail. These estimates are guidelines and although we will try our very best to maintain the service described, sometimes due to unforeseen circumstances the delivery services may experience delays or suspension. Should any unforeseen circumstances, such as adverse weather conditions, affect the delivery of your items, we will contact you as soon as possible.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Undelivered Goods

Should your goods be returned to us as undeliverable by Royal Mail or courier, we will contact you to arrange redelivery, however we reserve the right to make a further charge to cover our additional postage expense. We take no responsibility for goods lost in transit due to an incorrectly supplied address.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Special Order Items

A selection of our range is offered as Special Order only. These are items which we do not normally hold in stock such as our non-standard colours and made to measure range, but can order from our manufacturers on your behalf. Non-standard colours are claret, yellow, gold and green. Special order products are clearly marked as such within our website. For these items, the above delivery time estimates do not apply. If you have a time dependency and require these items, please call us prior to ordering to establish availability and expected delivery timescales.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Terms

Payment Methods

Compression Advisory accepts the following payment methods

• Credit and debit cards via secure payment processor.
• Personal cheque made out to Compression Advisory and sent to:
  Compression Advisory
  30 Dulwich Road,
  London,
  SE24 0PA.

Please note: for cheque payments, goods will be dispatched on cheque clearance.

Your Rights

Compression Advisory is a UK based company and complies with UK consumer law including the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. This means that shopping with Compression Advisory is safe. We will sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.

Distance Selling Regulations give you the right to cancel a standard order and return standard goods that may already have been dispatched, this does not include Special Order Items, (see Returns) up to 7 days from receipt.

Returns

If for any reason you wish to return a standard item to Compression Advisory for exchange or refund, please return it unused in original undamaged packaging with labels intact, within 14 days of purchase. Please notify us by email prior to sending goods back. Special order items are not able to be returned at any point. Items are returned at customers' own cost and the correct postage must be paid. Refunds are for the order amount minus our incurred postage expense. Statutory rights are not affected. For exchanges, our standard postage rate is charged. Click here for more details, returns address and instructions on how to return to us for refund or exchange.

Should any item purchased from us prove faulty or incorrectly packed on receipt, then please return it to us, and we will replace it or refund, including refunding your UK 1st class postage expense back to us. This does not affect your legal statutory rights. Click here for instructions on how to return to us.

We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of our policies (here). Volume discounted orders are deemed business to business transactions and different terms and conditions apply.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

All Consumer Returns

Standard goods bought from the website may be returned for exchange or refund within 7 days of purchase. Goods must be returned to us unused, in original undamaged product bag and with labels intact within 7 days of purchase. Please include the original order number and details of your requirements. The best way to do this is to enclose our delivery note back in with the goods in outer packaging (i.e. not within the product bag), with a note written on it indicating what is required instead. Items are returned to us at customers own expense, and the correct postage must be paid. Our mailing sacks are usually re-usable with parcel tape. The address to send to is:

Evexar Compression Advisory Ltd.
30 Dulwich Road
London
SE24 0PA.

We require that you let us know by email if you are returning any goods to us. This ensures that we are expecting your package; helps us to manage our stock levels effectively and allows to organise availability of any exchange goods. Please email returns@compressionadvisory.com and include:

• your invoice number
• your name
• what goods are being returned and why
• whether a refund or replacement/exchange is required and if exchange what goods are required instead
• for faulty goods, the nature of the fault

Exchanges

We do charge postage for exchanges. This is calculated at our standard postage rate for the replacement item. Credit card details must be supplied to make this payment. If your order was originally paid for by cheque, when sending goods back, please enclose a cheque made out to 'Compression Advisory' for an amount equivalent to your 1st class cost of sending the returned goods back to us.

Amendments.

We are unable to make amendments to an order once the order has been processed and the email confirmation has been sent to the consumer. If the consumer would like for an amendment to be made, such as an exchange or cancellation, it is the responsibility of the consumer to return the product and detail this. No amendments can be made to special order items after the order has been processed and confirmed.

Cancellations.

We are unable to make cancellations to special order items once the order has been confirmed. We refund standard items minus our direct postal expenses. This is also what it will cost you to return the goods to us 1st class. For card payment, the refund is made directly to the card, card details will need to be supplied and we will email you to confirm when this has been actioned. The payment then takes 2-3 days to clear back to your card.

Faulty.

Should any item purchased from us prove faulty on receipt, then please contact us by email as described above, prior to returning the goods to us and we will respond with instructions for return of the goods to us for inspection. Once the fault is confirmed, the goods will be replaced or refunded and any first class postage incurred reimbursed.

Incorrectly packaged goods.

If you receive goods sent incorrectly, please let us know immediately by email and we will contact you as per faulty goods to resolve the error and get the correct items off to you by return.

General Notes:

Statutory rights are not affected. Goods returned requiring excess postage on receipt will not be accepted and will be returned to sender. We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of any of the above policies.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Privacy Policy

Compression Advisory are committed to protecting your privacy.
When you order from us, we gather information as follows:

• Your name, email address and delivery details are collected by us at checkout. When you select your payment method, you are passed directly to a secure site for payment processing. We will also require a land line telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and Compression Advisory promise not to use these details for any other reason other than processing your order or informing you about the products and services of Compression Advisory
• We keep a record of your purchases with us which means that should you have a query related to an order we can deal with it most effectively, and so that we can send you details of relevant offers in the future. Should you not wish to receive any future communication from us, please e-mail us at info@compressionadvisory.com headed 'please remove'.
• We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

We will however never pass on your details to any third party.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Credit Card Security

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
Compression Advisory offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
When your order is processed your encrypted credit card number is removed from the web server.
This means that there is no way that someone can obtain your credit card number from Compression Advisory so you can order with confidence.
Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Pricing

For orders placed from within the EU prices include VAT (Value Added Tax) charged at the rate appropriate to the destination country of the order. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply. For full details please consult your local Customs office.
If you select a currency or a delivery country outside the E.U., prices will be displayed VAT free.
Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.

Company/Legal information

• Delivery Schedule
• Undelivered Goods
• Special Order Items
• Terms
• Privacy Policy
• Credit Card Security
• Pricing

Usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Evexar Compression Advisory Limited's relationship with you in relation to this website.

The term 'Compression Advisory' or 'us' or 'we' refers to the owner of the website whose registered office is Evexar Compression Advisory Limited, 30 Dulwich Road, London SE24 0PA, United Kingdom. The term 'you' refers to the user or viewer of our website.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website'

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.